Crossbar FAQ

FREQUENTLY ASKED QUESTIONS

Questions? Reach Out to Your Team Manager

ADD AN ACCOUNT OR PARTICIPANT

Adding a new user account (such as an additional parent or even one for the player) is easy and you can add as many accounts as you need. It is important to remember that these instructions must be completed by a user account that already has access to the participant.

  1. Log in to your organization's website using the same email address. This must be done on the organization website, not the mobile application.
  2. Click Account in the top navigation.
  3. Click Participants in the left navigation (click the down arrow if you are accessing the website from a mobile device).
  4. Click 'View Details' on the participant in question.
  5. Once on the player profile, click +Add Account at the top.
  6. Enter the user's email address. If the user already has an account, they will be added immediately. If the user does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The user will be added once they have created their account.
  7. Accounts associated with the child can check to see who has been added by following steps 1 thru 4 at any time.

Need to add more than one? Refresh the page and you can add another.

HOW TO RECEIVE EMAILS

Not receiving emails? Here are the steps to take:

  1. Make sure your profile settings are set to receive emails from your organization.
  2. If your organization has sent an email and you haven't received it, check your SPAM folder.
  3. If the email is not in your SPAM folder, log in to the email provider's website. The spam folder often doesn’t completely sync to other apps such as Apple Mail or Android email apps.
  4. If you have recently updated your email, you MUST follow the instructions in the verification email to verify the new email. You will NOT receive any emails until it is verified.
  5. Lastly, be sure that you have notifications@yourcluburl.com and accounts@crossbar.org in your email contacts. Email providers generally do not send email to SPAM folders if coming from a known email contact.

Mobile App

All registered Crossbar users will have access to the Crossbar mobile applications on both iOS and Android. However, to get access to existing players and teams, you may need to be granted access.

Click here for instructions on how to get access to existing participants/players.

TEAMS MISSING IN MOBILE APP?

When you log into the mobile app, click on the menu button and then Teams, you will be presented with a list of active teams that are associated with your account.

If you are missing teams from that list, the cause is likely because your account is not associated with the team.

If you are a player or a parent:

Verify that your account is associated with the participant.

  1. Log in to your organization's website using the same email address.
  2. Click Account in the top navigation.
  3. Click Participants on the left navigation (click the down arrow if you are accessing the website from a mobile device).
  4. If you do not see the player, then you request access to the player from the user who registered the player. Click here for help.
  5. If you see the player, click on View Details.
  6. Once on the player profile, scroll down to Teams.
  7. If the team is NOT listed, then it means one of two things:
  8. The player has not been rostered on the team.
  9. The user that registered the player, added a new instance of the player to their account. Go back to step #4 above to request access to the new player.
  10. If the team is listed but is still not showing up in the application, it likely means the organization has the season configured to end prior to today's date. If that is not correct, please contact your organization and ask them to verify that the end date of your team's season is configured correctly.

If you are non-parent team-staff:

If you are a non-parent member of the team staff and you do not see your team listed, the email address that you are logged in with is not listed as a staff member for that team. Please reach out to your organization to get your account added to the team staff.

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